Bear Talk

Careless Hunter Service Rep Costing Customers Money

Here are some more pictures of the same head with a separate problem.
 
Shown in the pictures is a ribbon cable that has been pinched by the Hunter guy's lack of product knowledge, and carelessness.


 
In the picture, the ribbon cable is visible in the upper right in the round hole between the rivets, and above there in the odd shaped slot. The pinch point is the round hole where the cover mounts. More common that this incident is that the ribbon cable covers the hole completely, and the cover screw pierces the ribbon cable, shorting out the attached components, causing over $1000 in damages.

Below shows the cover mounting hole in place. I apologize for the quality...



You can actually see the indentation made by the brass screw insert.

Here it is with the cable taken out of the pinch point. (below).





This is very rarely a "customer at fault" problem, but I guaranty that the customer always pays.

Thanks for looking.
John

Posted by Equipment City at 12/4/2008 9:50 AM | Add Comment

Hunter DSP300 Blocked toe beam due to DIRT

 
Attached are some pictures that I took of a Hunter system, series 611 with DSP300 heads, that was malfunctioning because of DIRT!
 

This is a problem that BEAR will not have. Too much dust in the air around this shop collected on the infrared emitters, (LED's) and distorted the signal enough that the readings showed a blocked beam. The Hunter guy replaced over $700 trying to fix this problem before the customer called me. I found and confirmed the problem in about 30 minutes. NO PARTS NEEDED!!
 
This is a great sales tool to show any customer that is looking at the CHEAP Hunter system. They have a system that they can sell around $10,000 to $12,000 that comes with heads that are DSP500, similar to the ones in the pictures.
 
The DSP500 has the same toe measurement configuration, allowing the same problem.
 
BEAR heads have the toe box window, 613-97766, preventing this problem. If dirt gets on the window, it is further away from the LED, obvious, and easy to clean.
 
This customer spent over $1000 on this repair, (I just traded my labor for the parts), and the Hunter guy received such poor training that he COULD NOT fix it.
 
If you can, use this in your sales presentation against any Hunter system that is "Conventional Heads". I only bring this to the table after I have spoke about all the BEAR features, AND the customer asks how we are at an advantage compared to Hunter. I try not to talk competition at all. Certainly never if the customer does not bring it up. This is just a great way to blow his mind if he is looking at other systems.
 
If BEAR has had this problem solved ever since the D4, why has Hunter never used the solution. Answer, they have to keep their service force in business. SCARY for the customer.
 
Thanks for looking,(more picture below),

--
John Wolfe
Equipment City
3004 W Riverbluff dr.
Ozark, MO 65721
417-848-6889
ww.equipmentcity.net



(above)  This is the entire part, with two LED's, and the receiver in the center, behind the rectangle in the center. Notice all the dirt there as well.



This is after cleaning the LED's with a dry paper towel. Not much difference, but a big problem solved.



This is the DSP300, so you can have a visual reference.

Posted by Equipment City at 12/4/2008 9:02 AM | Add Comment

Welcome!

First of all, thank you for the warm response to the question on if this would be a good idea. I hope this proves to be very valuable to everyone.

You asked for it, now it's up to you to keep it useful.

I have never used one of these myself, so there will be a significant learning curve. If any of you have suggestions, please feel free to call or write it down.

I have three "rules" for now.
  1. Spelling and grammar. We are all intelligent people, let's make it look that way.
  2. All suggestions are subjective, and I will feel no obligation to try them out unless the majority speak out in favor.
  3. Venting, criticism, problem solving, and all other forms of discussion are welcome, with the exception of Arguing. This is a public accessible site, and may be viewed and recorded by those that my profit from our tantrums. I wish to keep this site on a diplomatic level, and leave the children at home.

To talk on this site, you must choose to scroll to the bottom of the page, and "Leave a comment". I will be notified that there are comments waiting to be published. Once I have published them, only then will they show up on the website. This is a bit different than a "Forum" in that I have to go into the account to publish all comments, making it a bit slower than what I have been used to in the past. However, the total cost for this website was $50 for the year. A forum was a bit more.

I will be sure to update as often as possible, but just like you, I have a busy schedule. If you leave a comment that you feel is very important, for example, a question you need answered, please call me at 417-848-6889, and see if I can publish it right away.

With that said, lets get talking!

Posted by Equipment City at 2/15/2008 10:03 AM | Add Comment

Suggestion Box

Suggestion Box, need I say more?

Posted by Equipment City at 2/15/2008 9:55 AM | Add Comment

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Call John if you have any questions at 417-848-6889